Presentation Title: Service Simplification
Speaker: Mr Graham Oliver
Company: Mokum Change Management
Co-presenter: Don Guttridge - Cochlear
Presentation abstract: Cochlear wanted to be able to record more interactions with their users. This presentation by Mokum and Cochlear will show how the original process was simplified and made use of workflow to carry out business process automation. This reduced time and complexity taken to book items in for Repair. This work allows the interactions work to be put in post R12 – utilising the same approach.
Presentation begins: 03/12/2012 15:50
Presentation duration: 45
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: All experience levels
Audience function: Customer/Senior Manager, Functional Manager, Product Expert, Product User
Speaker biography: Graham is an experienced IT professional with over nineteen year’s software development experience. He joined Mokum in September 2009 as the CRM Practice Lead where he has worked on many successful projects.
Related topics: Oracle E-Business Suite: General E-Business Suite, Oracle E-Business Suite: Oracle EBS CRM
Hall: Executive Room 2